Frequently Asked Questions (FAQ)
How long do I have to wait to purchase a memorial?
There is no required amount of time. A memorial should be purchased solely when the family is ready to do it.
I’d like to purchase my memorial ahead of time. Is this done often or should I just wait and let my family take care of it?
In today’s times of hectic schedules and busy lifestyles, more and more people are taking care of as many details about their final resting place as they can ahead of time. “Preneed” monument sales are an increasing part of our business and we believe that the trend will continue.
Are all granites alike?
No, they are not. There are many different variations of quality, color and absorption levels among granites.
Can someone from your firm come to my home to make a memorial presentation?
Yes, we have someone available to meet with families in their home. One of our goals is to make it as convenient as possible for you to select a memorial. We have a complete “mobile” presentation kit, which includes granite samples and design books.
What kind of foundation is placed under a memorial?
Each of our memorials is installed with a concrete foundation underneath of it. The depth varies depending on the size of the memorial; however, it is always a sufficient depth to discourage settling.
After I purchase a memorial, how long does it take to complete its installation?
Installation times can vary depending on exactly what has been ordered. The average length of time for an in stock memorial is approximately 4-6 weeks. A special order memorial can take anywhere from 8 – 12 weeks. **COVID UPDATE - Production time is currently 16-18 weeks from the time the scale drawing is approved. This is due to the overwhelming impact of COVID-19 on the death care industry**
What determines the cost of a memorial?
There are 2 price points in all colors of Rock of Ages branded memorials: Round Seal (Full Perpetual Warranty) and Square Seal (Limited Perpetual Warranty).
In addition, we offer economy-priced, non-branded memorials in a wide variety of granite colors to suit any budget. Beyond material, cost is determined by size, shape and intricacy of design.
What payment terms to you offer?
We accept cash, check, MasterCard, Visa, and Discover.
Why should I purchase a Rock of Ages memorial?
Rock of Ages memorials are quarried from the finest granites available. All come with a lifetime guarantee that assures families that their memorials will withstand the test of time. When only the best is good enough, Rock of Ages is the name to trust.